Sync Technologies (Aust) Pty Ltd (ACN 644 357 273) of Tank Stream Labs, Level 8, 11 York Street, Sydney understand that your privacy is paramount, and are committed to protecting your privacy. This policy sets out how we handle information about you.
Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.
We may collect personal information from you or third parties:
The personal information you provide to us may vary depending on the nature of your interaction with us, but may for example include your name, contact and address details, digital scans of your property and any communications you send to us.
The most common personal information collected are:
There may be occasions when we collect information about you from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.
Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry.
However, for most of our functions and activities we usually need your name and contact information.
Our web servers may automatically collect information when you visit our websites, including:
Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you. Sometimes our websites contain links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit
The personal information that we collect is generally used to provide products or services to you, and, if you use our website, to track your usage, evaluate the performance of our website, and keep track of your account settings. Information collected by us may also be used for the following purposes:
You may opt-out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.
We may disclose your personal information to other related entities within our corporate group for our own business purposes. Some of our related entities are located overseas, including in Australia and the UK.
We may disclose information to third-party contractors, who help us conduct our business. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.
While we may market the services of third parties in as described above, we will always do so ourselves (or using our own third-party contractors). We do not sell, rent or trade personal information to third parties for marketing purposes.
We may also disclose your personal information as permitted or required by law.
We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information unless there is an exception to such disclosure which applies under relevant privacy legislation.
If you require access to your personal information, please contact Carolina Dreifuss (CEO) at email@example.com as described in section 9 below. You may be required to put your request in writing for security reasons.
For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.
If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from un-authorized access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.
If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact our CEO:
If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at firstname.lastname@example.org.