Privacy Policy

1        Introduction

Sync Technologies (Aust) Pty Ltd (ACN 644 357 273) of Tank Stream Labs, Level 8, 11 York Street, Sydney understand that your privacy is paramount, and are committed to protecting your privacy. This policy sets out how we handle information about you.

We may modify or amend this Privacy Policy from time to time. We will display a notice on our website indicating when any such revisions have been made.

This Privacy Policy was last updated on 10/10/23.

Unless you notify us otherwise, we will assume that you have consented to the collection of all information which is provided to us for use in accordance with this Privacy Policy.

2        Collection of personal information

Personal information is information or an opinion about an individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in a material form or not.

We may collect personal information from you or third parties:

  • when you purchase services from us, we will collect the personal information you provide to us during the ordering process or in the course of the purchase
  • visit our website; or
  • contact us by any method, such as telephone, email, post, facsimile or in person, or
  • when it is provided to us by 3rd parties in order to arrange fulfilment of our contracted services such as arranging to digitally scan a property, or
  • otherwise as notified to you from time to time.

The personal information you provide to us may vary depending on the nature of your interaction with us, but may for example include your name, contact and address details, digital scans of your property and any communications you send to us.

The most common personal information collected are:

  • User: Full Name, Mobile Number, Email Address
  • Property Project: Address, Virtual Tour
  • Site Contact: Name, Mobile Number, Email Address
  • Reference Numbers: Client Reference, Claim Reference

There may be occasions when we collect information about you from a third party. In such instances, we will determine whether we would have been entitled to collect such information from you and to the extent we would not have been entitled to do so, we will destroy or de-identify such information as soon as reasonably practicable.

Where possible, we will allow you to interact with us anonymously or using a pseudonym. For example, if you contact us with a general enquiry, we will not ask for your name unless we need it to adequately handle your enquiry.

However, for most of our functions and activities we usually need your name and contact information.

3        Our website

Our web servers may automatically collect information when you visit our websites, including:

  • your IP address;
  • the date and time of your visit;
  • the parts of our website you access during your visit;
  • your actions on our website; and
  • the browser you are using

In using our websites, your personal information may be collected through the use of cookies. These are small text files placed on your mobile device or computer by our websites which automatically collect information about you without you providing that information to us directly. Most browsers are set by default to accept cookies. However, if you do not wish to receive any cookies you may set your browser to either prompt you whether you wish to accept cookies on a particular site, or by default reject cookies.

Please note that rejecting cookies may mean that some or all of the functions on our website will not be available to you. Sometimes our websites contain links to other websites. When you access a website other than our websites, we are not responsible for the privacy practices of that site. We recommend that you review the privacy policies of each website you visit

4        Using your personal information

The personal information that we collect is generally used to provide products or services to you, and, if you use our website, to track your usage, evaluate the performance of our website, and keep track of your account settings. Information collected by us may also be used for the following purposes:

  • to provide you with information in relation to the products and services we provide;
  • to organize and arrange with you, or our 3rd parties, a scan booking;
  • to respond to your questions;
  • to improve the quality of our products or services; or
  • to improve the quality of your visit to our website

You may opt-out of receiving marketing information by notifying us accordingly, or by using any unsubscribe facility we provide for that purpose.

5        Sharing your personal information

We may disclose your personal information to other related entities within our corporate group for our own business purposes. Some of our related entities are located overseas, including in Australia and the UK.

We may disclose information to third-party contractors, who help us conduct our business. Where information is shared with these third parties, we will take all reasonable steps to ensure that third parties observe the confidential nature of such information and are prohibited from using any or all of this information beyond what is necessary to assist us.

At this time, all third parties referred to above are located within Australia, however, this may change in the future and if it does we will update this privacy policy accordingly.

While we may market the services of third parties in as described above, we will always do so ourselves (or using our own third-party contractors). We do not sell, rent or trade personal information to third parties for marketing purposes.

We may also disclose your personal information as permitted or required by law.

6        Accessing and correcting your personal information

We will, on request, provide you with access to the information we hold about you, including for the purpose of correcting or updating that information unless there is an exception to such disclosure which applies under relevant privacy legislation.

If you require access to your personal information, please contact Carolina Dreifuss (CEO) at as described in section 9 below. You may be required to put your request in writing for security reasons.

For most requests, your information will be provided free of charge, however, we may charge a reasonable fee if your request requires a substantial effort on our part.

If we refuse to provide you with access to the information, we will provide you with reasons for the refusal and inform you of any exceptions relied upon under the APPs (unless it would be unreasonable to do so).

We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete, irrelevant or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.

7        Protecting your personal information

We are committed to protecting your personal information. We take appropriate security measures to protect your personal information from misuse, interference or loss, and from un-authorized access, modification or disclosure. This includes the use of technologies and processes such as access control procedures, network firewalls, encryption and physical security to protect the privacy of your personal information.

8        Change of policy

We may modify or amend this Privacy Policy from time to time. We will display a notice on our website for a reasonable period after any such revisions have been made. We will keep the current version of this Privacy Policy on that website.

9        Contact Information

If you have any queries or complaints with regards to our collection, use or management of your personal information, please contact our CEO:

Carolina Dreifuss

If you make a complaint, we will endeavour to respond to it as soon as possible. If you are dissatisfied with our response, you have the right to make a complaint to the Office of the Australian Information Commissioner by phoning 1300 363 992 or by email at

10        Implementation of Policy

This Policy shall be deemed effective as of 10/10/2023. No part of this Policy shall have a retroactive effect and shall thus apply only to matters occurring on or after this date for all business purposes.

This Policy has been approved and authorised by:

Name: Carolina Dreifuss Aravena

Position: CEO

Date: 10 Oct 2023

Due for Review by: 30 May 2024